4.5
(5,080 reviews)
| Sales hours: | 9:00am to 9:00pm |
| Service hours: | 7:30am to 6:00pm |
View all hours
| Sales | Service | |
|---|---|---|
| Monday | 9:00am–9:00pm | 7:30am–6:00pm |
| Tuesday | 9:00am–9:00pm | 7:30am–6:00pm |
| Wednesday | 9:00am–9:00pm | 7:30am–6:00pm |
| Thursday | 9:00am–9:00pm | 7:30am–6:00pm |
| Friday | 9:00am–9:00pm | 7:30am–6:00pm |
| Saturday | 9:00am–8:00pm | 8:00am–5:00pm |
| Sunday | 10:00am–5:00pm | Closed |
New (888) 832-1173 (888) 832-1173
Used (877) 820-9111 (877) 820-9111
Service (855) 251-3416 (855) 251-3416
Reviews
4.5
(5,080 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
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5.0
The staff was professional and helpful throughout the
May 18, 2024
By LINDENDECRUZ on DealerRater
The staff was professional and helpful throughout the entire process. I would definitely recommend Hollywood Kia for next new vehicle.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
It's great to hear that Kermitt and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hollywood Kia!wecare@hollywoodkia.com
5.0
Service writer was on top of his game and provided
May 18, 2024
By GILDENWELCH on DealerRater
Service writer was on top of his game and provided excellent service to myself and daughter.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!wecare@hollywoodkia.com
5.0
Best crew ever I recommend that dealership at 100% Jack
May 18, 2024
By FELITO1981 on DealerRater
Best crew ever I recommend that dealership at 100% Jack it’s a great sales man and the financist is the best
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Jack can do to assist you, please do not hesitate to let us know. We are always happy to help!wecare@hollywoodkia.com
1.0
One of the worst experiences with Hollywood Kia customer
May 18, 2024
By Leidy on DealerRater
One of the worst experiences with Hollywood Kia customer service I felt very disappointed with the service that was provided and I felt that I was not heard during my car service an addition my car maintenance was not completed the windshield fluid was empty and it should had been fill I already scalated the issue to corporate
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Leidy, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.wecare@hollywoodkia.com
5.0
A long wait, you guys had a lot of cars to service that
May 17, 2024
By godsglory1956 on DealerRater
A long wait, you guys had a lot of cars to service that day, just had to wait awhile
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.wecare@hollywoodkia.com
4.0
Much better than Miami Lakes Kia, who butchered my
May 15, 2024
By r_sina on DealerRater
Much better than Miami Lakes Kia, who butchered my transmission.Hollywood Kia had to replace my transmission after what Miami Lakes Kia did.The only problem I had with Hollywood Kia is 1 service advisor who didn’t clearly keep me up to date with a set back in their technician roster and it ended up ruining parts of my plans for having relied on his word and then being set back. Instead of hoping we become busy and not follow up, it’s common sense to tell customers about hiccups so we can plan accordingly, no? And then they become upset when you curse at them, having become livid, for not offering you the courtesy of proper communication. When you rely on people and they don’t keep their promises, that trust breaks. And without trust, what are we as a society? When the trust is broken, it is betrayal. That’s the upsetting part. And then they take offense when you are hurt because of the betrayal.Other than that…Hollywood Kia did a good job restoring my car.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Thanks for sharing about your experience with Hollywood Kia. We are very sorry to hear that you didn't have a fully satisfying experience. Please don't hesitate to reach out to us directly to discuss this matter further; we would appreciate the opportunity to learn more and address your concerns. We value your business and hope to see you again soon!wecare@hollywoodkia.com
5.0
Everyone is so friendly.
May 12, 2024
By Lekia1984 on DealerRater
Everyone is so friendly. My first time there and it was an amazing experience for me.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Lekia, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.wecare@hollywoodkia.com
5.0
Great Experience!
May 12, 2024
By JSPACCIO on DealerRater
Great Experience!!! Thanks to all of the team at Hollywood KIA. It was my first time buying there and I would definitely go back.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mario, Kevin, and our team, and we look forward to working with you again.wecare@hollywoodkia.com
5.0
Appreciate all the reminders to have the car serviced and
May 12, 2024
By ASTRIDAB1 on DealerRater
Appreciate all the reminders to have the car serviced and any explanation of the work that needs to be completed.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Thank you for choosing Hollywood Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!wecare@hollywoodkia.com
5.0
I love Hollywood Kia the service is very good and the
May 11, 2024
By GERRIWILSON_1970 on DealerRater
I love Hollywood Kia the service is very good and the staff they're very polite and pleasant 😊 at least they are to me, my Kia SOUL was total so I will be coming back to get me another car 🚗. Have an amazing rest of your day. 🙏🏽❤️
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Gerri, Thank you for your business and this review. We're happy to hear Carlos and our team were able to serve you and demonstrate our commitment to great service. Congratulations on your new Kia Soul! If there is anything we can assist you with in the future, please let us know.wecare@hollywoodkia.com
